Comprehensive Purchase & Returns Policy
At Match Perfumes, we stand behind the quality of our products and are committed to your satisfaction. Below is a full overview of our policies on exchanges, returns, cancellations, shipping, and payment.
1. Exchange & Return Policy
Eligibility requirements:
- Contact us within 7 days of receiving your order.
- The product must be unused and in its original condition with the outer seal intact.
- Provide a clear photo or video showing the product's condition.
- Return shipping costs of QAR 25 are borne by the customer.
Handover to the shipping company:
- The product must be handed over within 5 days of the return label being issued, otherwise the request will be permanently rejected.
Exceptions: Returns will not be accepted if the outer seal has been opened.
2. Cancellation Policy
- We will do our best to cancel your order before it is processed or shipped.
- If the order has already been shipped, it will be treated as a return and must be physically received at our warehouse.
- The store reserves the right to cancel an order and issue a full refund in the following cases: product unavailability, technical error, or circumstances beyond our control.
3. Errors or Damaged Products
If you receive a wrong, leaking, or broken product, please contact us within 7 days and provide:
- A clear video and photo of the defective product.
- A photo of the invoice and shipping waybill.
- A photo of the outer packaging showing its condition upon receipt.
The request will be escalated to store management for a decision on compensation or replacement.
4. Processing Timeframes
- Product returns: 3 to 8 business days.
- Refunds: 7 to 14 business days, depending on the payment method.
- If a refund is delayed due to incorrect bank details, the timeframe begins after the details are verified.
Payment Information
Payment details are sent directly to the payment provider via a secure connection. We accept: Visa and Mastercard in Qatari Riyal (QAR).
Cardholders must retain a copy of their transaction records.
Note: Individuals under the age of 18 are not permitted to register or use this website.
Shipping & Delivery
- Free shipping on orders above QAR 250.
- Delivered by In Box Logistic.
- Delivery operates every day except Fridays and public holidays.
- Delivery time: 3 to 5 business days from order confirmation.
Contact Us
- WhatsApp: +966125785690
- Phone: +966920032057
- Email: [email protected]
- Or through our official social media accounts.
